Ice Bear Coolers Soft Sided Cooler is warranted against defects in workmanship and materials to the original owner for a period of three years from the date of purchase.
The warranty covers defects and workmanship in construction of the liner (primarily the welded seam) and does not cover any damage to the liner caused by misuse either accidental or intentional or puncture from a sharp object. If the seam on your liner fails Ice Bear Coolers will replace the liner in your cooler or will replace your cooler at our discretion.
The warranty covers defects and workmanship in construction of the outer shell of the soft sided cooler. This includes the exterior fabric, top zipper, straps, buckles and Velcro. The warranty does not cover any damage caused by misuse either accidental or intentional. If the outer shell fails due to material defect or workmanship TheIceBear.com will replace your soft sided cooler.
Accidents do happen. If you accidentally puncture your liner or break the top zipper (we cannot repair the side zipper) you can send in your cooler for repair. We can replace your liner and the top zipper for $15.00 plus the cost of shipping to us. If you would like your soft sided cooler repaired please send us an email or give us a call.